Call our Customer Service at:
1-301-515-0780
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Have any question about our products?  Please call us at 301-515-0780

Store Policy

 

Watafufu.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, Watafufu.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@watafufu.com

Secured Shopping

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options

We accept the following credit cards:
Visa Master Card Discover American Express

All Credit Card charges will appear as watafufu.com.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

 

Online Order

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to fill out information:
  Your name (as it reads on your credit card)
  Your billing address (to verify authorization)
  Your phone number (during business hours in the event we need to contact you about your order)
  Your email (where you can receive order confirmations and tracking info.)
  Your credit card type, number, and expiration date
 

Changes to Order

Requests for changes to orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 8:30am-5:30pm (EST).

 

Exchange Policy

Our goal is your satisfaction! However we do not accepted any exchange.

Return Policy  

We gladly accept returns on all eligible products.  We do not sell refurbished or previously owned products, therefore, in order to return these products a 25% restocking fee will be applied for all returned products.

Once the restocking fee is applied, any balance remaining will be refunded to the credit card submitted with your original order. 

There is absolutely No Return on Groceries items.

 

Shipping Information  

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

 

Flat–Fee Shipping & Handling  
We offer 5 shipping options:
1. US Ground shipping takes 7–9 business days: $6.95*
2. US Air shipping takes 4–6 business days: $14.95
3. US Express shipping takes 2–3 business days: $39.95
   

 

Additional Shipping and Handling Charges  

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total  

Order Processing  

Orders are processed in to our system within 4 hours of order placement, at which time, they cannot be changed in any way.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

Shipping Delays  

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email customerservice@watafufu.com

 

Fraud & Theft  

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

Policy Changes  

Watafufu.com reserves the right at our discretion to make changes to these policies.